Using Google Friend Connect To Build Your Business

Google Friend Connect is a pretty cool new application from Google that allows you to add social networking features to your site.  It is a quick and easy way to add a pretty cool social tool to your sites. The technology is new, it’s hot and, in my opinion,  it’s a must have.

Look at the home page of this blog, the Small Business Marketing Guide.  See the box with friends listed?  That is where my visitors and friends are adding their google profile to my blog site.  With this application or gadget, as Google calls it, friends can connect  and communicate across sites.

Friends can join and visit each other as well as read and post comments together.  Google makes the installation pretty simple.  You do need some basic knowledge about using ftp to post code to your site but you don’t need to be a techie to make it happen.

You do need a Google account and profile to take advantage of the service.  If  you have a Google account, first be sure that you are connected with me on the Small Business Marketing Guide.

Once you have your account, go to Google Friend Connect and follow the step-by-step instructions to add it to your site or blog.  After you’re done, send me an email with your site and ask me to connect with you.

Small Business Marketing to Up Your Profits in a Down Economy with Marketing Systems

One of the single biggest marketing problems I see with small businesses is the lack of a marketing system. Every thing they do is tactical and is rarely planned, budgeted, tracked or measured.

A media rep comes into the business and says, “You need my product to get clients.” TV, radio, newspaper, Yellow Pages or an agency. The thing is that they all have compelling stories and loads of statistics on impressions, market awareness, branding and loads of other marketing terms. Which do you choose?

Most businesses are in a “trial” mode and will keep trying whatever is sold to them, hoping that one of them will be the magis bullet. Worse yet, they continue running an ad without knowing if it is generating the results they need. They think, “Hey, I’m getting my name out there.” When somebody needs me, they’ll give me a ring.

As the spider webs gather on the phone, the owner gets frustrated, the ad rep tells them they need to run a larger ad or run it longer. That’s a bunch of garbage. If you had an investment that was tanking and your broker told you to wait or invest more, you’d find a new broker.

Before you advertise, you need to think of how you are going to systematize your marketing. The advantage of the marketing system is that you can actually plan on results. Wouldn’t it be nice to know if you implement a certain element of your marketing system, you will most likely make a fairly predictable amount of profit?

Companies all over the world are doing it everyday. The owner knows what business is coming in and where it is coming from. Once I set up a system in a business and test my materials, the owner knows that if they send out a certain mailing to their clients, they will make a predictable return. If they run a particular ad with a particular offer, they know it will make them a predictable amount of money.

You can do the same in your business. In my previous posts, I talked about leverage. Now we are into the systems and the types of systems that you can build in your business. I make money and get referrals through the success of my clients, not due to the size or frequency of their media buys. Stick with me and I you will learn the basic elements of implementing my powerful and guaranteed Hidden Asset Marketing System in your business.

Up your profits in a down economy – Increase client value

In this order, these are the easiest people to sell to:

1. An existing client
2. A past client
3. A referred or endorsed client
4. A cold prospect

This list is an established fact. Even knowing this, where do the vast majority of companies spend the majority of their marketing dollars and effort? On number 4, the cold prospect. Nearly every client or prospect I speak with spends little, if any of their marketing dollars strengthening their relationship with their existing clients.

The thing is, most of them realize they should be keeping in touch with customers but still do nothing about it. Very few companies even have any process or method of getting basic contact information like name, address, phone number, email address or a list of the products purchased by their clients. According to a study conducted by the Direct Marketing Association, for every month that passes without your contacting your clients, there’s a 10% reduction in loyalty to your business.

For about $10 to $15 per client per year, nearly any business can build a customer contact program that will dramatically increase their sales and profits at a fraction of cost of obtaining a new client. Ideally, you will have 12 to 14 contacts per year. Rather than looking at this as an expense, look upon it as an investment in the lifetime value of your clients.

The key to success in your client contact strategy is to include an offer, a coupon, a discount or other reason for your clients to contact you and purchase additional products or services from you.

In my next post, I’ll list some of my favorite client contact strategies and tactics you can use to increase your profits.

Till then…
Dedicated to multiplying your sales!

Up your profits in a down economy – Increase profit per transaction

One of the simplest tactics for increasing your profits is to pay attention to the client who is directly in front of you. It doesn’t matter if you have the person on the phone, in your store, in your restaurant or on your web page, it is fairly simple to get the client to buy more.

Most businesses leave an absolute fortune on the table because they simply ring up the sale that is in front of them and make absolutely no effort to add to the transaction. To put things in perspective, think of the additional profits McDonald’s makes every year because they ask the question, “Would you like fries and a Coke with your meal?” Most of us could easily retire if we had that money!

The easiest person to sell to is an existing client. What you need to do is to train yourself and your staff to ask/recommend to the client to buy more. Too many people feel they are being pushy but that’s not the case. Imagine yourself in a clothing store. If a salesperson suggests a nice shirt to go along with the slacks you just bought, do you feel they are being pushy? What about the waitress who encourages you to get dessert? Do you think she is being pushy? I doubt it!

The bottom line is that it comes down to selling skills and having an attitude of serving your customer. If you have a good product or service, offering it to your client is a way to serve them.

Have you ever read any sales books or bought any sales programs? It is one of the strongest recommendations I have for you. It’s made a major difference in my income over the years and can do the same for you. Spend some time in the bookstore, online or in the library. Buy several programs and develop your own style around the proven strategies and tactics of the sales masters.

Click on the resources tab at the top of the blog and see who I recommend. Become a student of sales and apply what you learn.

Unique Selling Proposition Part 3

In this video, I continue to discuss the Unique Selling Proposition and get into the details of how to use the information you’ve gathered in the previous steps and begin writing and refining your million dollar USP!

How to write your Unique Selling Proposition

Once you’ve completed the research on your Unique Selling Proposition, you need to craft your initial USP. Don’t try to create a slogan or be cute. Write between 60 and 100 words that capture the essence of your uniqueness.

Once you have that and believe it fits the bill, start to wordsmith it down to fewer words. Read it into a recorder and play it back to see how it sounds to you. Improve it and then set it down for a day or so and read it again. Does it sound compelling? Is it filled with benefits for the client? Will it make a prospect say, “Really, tell me more?”

This video goes more into depth about actually writing your USP and gives some great tips and pointers about creating a powerful USP for your company.

Up your profits in a down economy part 3

In a down economy or market, far too many businesses withdraw and adapt a bunker mentality. This is the absolute biggest mistake they can make. Continue with your marketing but be more demanding for accountable results. If you need to cut anything, cut overhead that is not contributing to increased sales.

I’m going to be throwing up a lot of suggestions about what you can do to increase your profits. A lot of them will cost you absolutely nothing but will require time and focus.

The first and easiest thing to do is to focus on increasing the value of every transaction. Most businesses leave a fortune on the table with each transaction because they never attempt to cross-sell or up-sell. MacDonald’s makes an absolute fortune by asking the simple question, “Would you like fries and a drink?”

The easiest person to sell to is an existing client and you can leverage this fact. If they just made a decision to buy, what additional products or services can you add to the transaction? What will add to their initial purchase? Car dealers sell maintenance agreements, restaurants add deserts, clothing stores add accessories, CPA’s can add consulting services, insurance agents can add an umbrella policy.

You must train your staff and give them the sales scripts and the words they should say. Leave nothing to chance. Get your staff to suggest products and services that go together. Create a phone follow-up program to thank the client for their purchase and offer them a special “customer-only” discount or coupon on an additional service if they buy within the next 30 days. Always have an offer and a deadline.

I’ve worked with clients and increased the average transaction by 20% and more just by teaching them to do this. I made sure it was part of their culture. I created incentives and contests for staff to insure they were on board.

This is the easiest money that is hiding in your business!!! If you do nothing else with your marketing except to focus on this strategy, you can easily increase profits by 10% or more. The great thing about it is that it costs you no extra money to make the additional sale.

Go for it!

Attract premium and profitable clients with a powerful Unique Selling Proposition

Why should I buy from you?  A simple question but one that few business owners are able to answer.  They say, “We have good service,” or “We’ve been in business for 50 years.”

To the we have good service company, I say, “Well, you better have good service or I’ll never be back.”  Good service is expected, it’s not a differentiator.  If you’ve been in business for 50 years, that may mean nothing to most people.  Who cares how long you’ve been around?  TWA was one of the best known names in the airline industry.  They gave good service and were in business a long time.  They are now a nostalgic memory.

Your Unique Selling Proposition (USP) answers the question, “Why should I buy from you vs. your competition or do nothing at all?”  If you can’t answer that question, then you are hoping your prospect will figure it out on their own and will hopefully decide you are worth the investment.

Creating a USP is not as dificult as it may seem, if you follow a process and approach it as a stategic project that answers the why should I buy from you with a compelling reason.  If you approach this as a project to create a clever slogan for an ad, you are handicapping yourself.  In a series of videos, I am going to walk you through the process of creating a powerful and compelling Unique Selling Proposition.

I hope that you find these videos helpful.  At any time, feel free to contact me, Paul Flood, to discuss or review your USP.

Increase your profits in a recession!

I’m going to be writing a series of posts about small business strategies to profit during a recession.

First of all, I do believe there are some real serious economic challenges, particularly for large companies or even smaller companies who may be having some challenges obtaining credit.  I also believe that there are a lot more opportunities than the media would have us all believe.

Case in point – During a recent segment on Good Morning America, Diane Sawyer was interviewing an Avon distributor.  She acted astonished that women were buying cosmetics in such a tough economy.  About half of the people I know are women and I can’t tihink of a single one who quit applying makeup every day.  The absurdity of Ms. Sawyer’s comment was unbelievable!

Head to Walgreens, Krogers, Wal-Mart, Macy’s or any other store and see if they have cordoned off the cosmetics department because the economy is bad!

One thing I really shudder at is when a business owner tells me they are cutting back on their marketing because of the economy.  If they are cutting back, then their marketing was likely ineffective image advertising, they have no mechanism for tracking results or really don’t know what to do.

Don’t cut back!  Instead, sharpen your approach.  Understand your market, the media that will reach them and the message that you are sending.  Track your results, improve what is working and toss what isn’t.  Make every dollar you invest in marketing bring you prospects or sales.

Try multiple approaches and see what works best for you.  You won’t know what will work best unless you test it.  Be bold and different from your competition.  Stand apart from the crowd and provide incredible service.  Create a loyal fan base who would never consider leaving you.  Give them a reason to buy more from you and to buy more frequently.

In future posts, I’ll be giving you strategies and tactics that will likely deliver the greatest return for your business.   If there is something that works particularly well for you, share it with me so we can help each other gropw and succeed

Dedicated to multiplying your sales!

Paul

What are you talking about?

Are you writing copy for a newsletter, blog, web site or sales letters?  Do you write your own brochures or business letters?  Do you ever wonder if your message is getting through?  When you proofread your materials, do you stop to wonder if it is even interesting?

What’s my point?  Okay, bear with me and I’ll share a small business marketing tip that can make a huge difference in response rates in the response rate to everything that you send out.  It is a secret of top copywriters and has meant a big difference in my income and that of my clients.

To quote Dan Kennedy, “Write like ya talk.”

That’s right, pretend you are having a conversation with your prospects and clients.  Forget that you are writing anything related to business.  Just pretend you are talking and let it flow like you would in a conversation.  Can’t think of what to write?  Then start talking into a recorder, play it back and take notes about what you’re saying.

Summarize your notes and begin writing.  When you’re done, pull out the recorder and read what you wrote and play it back.  Is it interesting?  Ask someone else to read it aloud to you.  What’s it sound like?  Is it interesting?  Does it catch your attention?  Does it compel you to learn more about your product or service?

If it’s not interesting to you, what makes you think someone else will want to read it?

What’s the lesson here?  If your intention is to communicate an idea to a stranger (which is what you are doing with a brochure, letter or web site) then you want to make it easy to read.  It’s often hard to be interesting when using formal business language.  Try to be conversational when you write and more people will read what you write.

I’ll be writing a lot more about this topic in different blog posts.  If you find what I am writing to be interesting, then you want to do a couple of things.  Learn from my style and try to see how you can weave it into what you are writing.

The other thing to do is to be sure you are signed up for my Marketing Moments e-zine so you get my e-course and the other great bonuses I send to my readers.  You can subscribe by completing the form below.  Have any comments or ideas about what I’m writing?  Then go ahead and comment on my posts. I’d like to get a community going here with input from a lot of great minds like yours!

Next Page »